1. Who are we?
Le site helvetiapark.ch is operated by Helvetia Park (hereinafter referred to as «we», «us», «our» or "the company"), offering a service of valet parking 5 minutes from the airport.
Contact details :
- Site: helvetiapark.ch
- E-mail : contact@helvetiapark.ch
- Phone : +41 79 396 30 11
Helvetia Park is responsible for processing your personal data in accordance with the French Data Protection Act. LPD (Switzerland) and, where applicable, the RGPD (EU) if you are in the European Union.
2. Personal data we collect
On our site, we only collect the personal data that you voluntarily communicate to us via our forms or our means of contact.
Data collected via the contact form or requests for information :
- First and last name
- E-mail address
- Phone number
- Message content (your request, company information, etc.)
Depending on your use of the site, other technical data may be collected automatically (see «Cookies and similar technologies» section):
- IP address (abbreviated or pseudonymized, depending on the tool used)
- Browsing data (pages viewed, date and time, type of device, browser, etc.)
We do not collect sensitive data (health, political opinions, religion, etc.) via this site.
3. Purposes of processing your data
We use your personal data only for specific, explicit and legitimate purposes, in particular :
- Handling contact requests and general queries
- Answer your questions about our services
- Call you back or write to you to clarify your request
- Answer your questions about our services
- Management of partnership / B2B requests
- Explore a collaboration or partnership with your company
- Contact you to discuss a joint offer or project
- Explore a collaboration or partnership with your company
- Customer relationship management
- Organization and follow-up of your reservation or information requests
- Exchanges before and after using our parking service
- Organization and follow-up of your reservation or information requests
- Improving the site and our services
- Analysis of site usage (anonymized or pseudonymized statistics)
- Improving site ergonomics, content and security
- Analysis of site usage (anonymized or pseudonymized statistics)
- Meeting our legal obligations
- Record-keeping, handling of any disputes, responses to requests from the authorities.
- Record-keeping, handling of any disputes, responses to requests from the authorities.
We do not sell your personal data to third parties.
4. Legal basis for processing (RGPD) / Principles (LPD)
Where the GDPR applies (users located in the EU), we process your data on the following legal bases:
- Performance of pre-contractual or contractual measures
When you contact us for a reservation, information or partnership request, the processing of your data is necessary to respond to your request and prepare or execute a contractual relationship. - Legitimate interest
To improve the operation of our site, ensure its security, respond to your general inquiries, or defend our rights in the event of litigation. - Legal obligations
To meet our accounting, tax and legal obligations.
Where only the DPA applies (users in Switzerland), we process your data in compliance with the principles of proportionality, purpose and transparency, and solely for the purposes described above.
5. Recipients of your data
Your data may be transmitted, within the limits of what is necessary, to the following categories of recipients:
- Helvetia Park in-house team in charge of managing requests, reservations and partnerships.
- Technical service providers (e.g. site host, maintenance provider, any supplier of statistical tools or forms).
- External advisors (trustees, legal advisors) in the event of a management or litigation need.
- Competent authorities, if the law requires it or if we need to assert our rights.
These recipients are bound by confidentiality obligations and, where subcontractors are involved, by contractual commitments that comply with the DPA and, where applicable, the RGPD.
We do not share your data with commercial partners for prospecting purposes without your explicit consent.
6. Hosting and data transfer abroad
he helvetiapark.ch website is hosted by a third-party service provider. Depending on the location of its servers, your data may be stored :
- in Switzerland,
- in the European Union,
- or in another country offering an adequate level of protection under Swiss and/or European law.
If data is transferred to a country that does not have a recognized adequate level of data protection, we take care to put in place appropriate measures. appropriate guarantees (e.g. standard contractual clauses approved by the European Commission, or equivalent guarantees recognized by Switzerland) to ensure an appropriate level of protection.
7. Data retention period
We keep your personal data only as long as is necessary for the purposes for which it was collected, and then we delete or anonymize it.
For information :
- Contact data related to a specific request :
retained for the time necessary to process your request, then archived for a maximum of 3 years from the date of our last significant exchange, unless a longer retention period is required by law. - Data required for customer relationship management and legal obligations :
retained for the duration of the contractual relationship and then archived for the applicable legal periods (e.g. accounting and tax obligations). - Technical and statistical data (cookies, logs) :
retained for shorter periods, generally from a few months to a few years depending on technical requirements and legal obligations, then deleted or anonymized.
8. Cookies and similar technologies
Our site may use cookies and similar technologies (scripts, pixels, etc.) for :
- Ensure the technical operation of the site (strictly necessary cookies)
- Measure audience and improve site performance (statistical cookies)
- Possibly integrate third-party content or services (e.g. maps, videos, etc.)
In general, you can manage cookies via your browser settings (blocking, deletion) and, where applicable, via a consent management banner or module when required by law.
A more detailed cookie policy can be made available if required (types of cookies, lifetime, etc.).
9. Data security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure or alteration.
These measures include :
- Access to data restricted to only those who need it
- Protection systems (passwords, host security measures, regular updates)
- Raising team awareness of data confidentiality
As no security measure offers absolute protection, we cannot guarantee perfect security, but we are committed to maintaining a level of protection that complies with applicable legal requirements.
10. Your rights regarding personal data
10.1. Rights of data subjects (LPD and RGPD)
According to the Swiss DPA and, where applicable, the GDPR, you have the following rights to your personal data:
- Right of access To obtain confirmation that your personal data is being processed and, if necessary, to receive a copy.
- Right of rectification Request correction of inaccurate or incomplete data.
- Right to erasure (right to be forgotten, under certain conditions): request the deletion of your data when its retention is no longer necessary, or when you withdraw your consent (if processing is based on it).
- Right to restrict processing To request the temporary suspension of the processing of your data in certain cases.
- Right to object To oppose, for reasons relating to your particular situation, certain processing operations based on our legitimate interests.
- Right to data portability (RGPD, if applicable): receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and/or request its transmission to another responsible party where technically possible.
- Right to withdraw your consent When processing is based on your consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal.
10.2. Exercising your rights
To exercise your rights or if you have any questions about the protection of your personal data, please contact us at :
- By e-mail: contact@helvetiapark.ch
- By phone : +41 79 396 30 11
We may ask you for additional information to verify your identity before responding to your request. We will endeavor to respond within the applicable legal time limits.
11. Complaints to a supervisory authority
If you consider that the processing of your personal data does not comply with the applicable legislation, you can also :
- For Switzerland: contact Federal Data Protection and Information Commissioner (FDPIC).
- For the European Union: lodge a complaint with the’competent control authority of your country of residence or of the country in which the company is represented.
12. Changes to this Privacy Policy
We may update this privacy policy to reflect changes :
- our site or services,
- our internal practices,
- or legal and regulatory requirements.
The current version is still available on the helvetiapark.ch. The date of last update appears at the top of this page.
We invite you to consult this page regularly to stay informed about how we protect your personal data.
13. Contact
If you have any questions about this privacy policy or the processing of your personal data, you can contact us at :
Helvetia Park
E-mail : contact@helvetiapark.ch
Phone : +41 79 396 30 11